Frequently Asked Questions
Everything you need to know about shopping with Alex Mill.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of the purchase date. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How long does shipping take?
Standard shipping typically takes 3 to 7 business days within the continental U.S. Expedited shipping options are available at checkout if you need your items sooner.
How do I know what size to order?
We provide a detailed size guide on each product page. Our clothing is generally designed for a classic, relaxed fit. If you are between sizes, we recommend sizing up for a more comfortable feel.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How should I care for my Alex Mill garments?
To ensure the longevity of our high-quality fabrics, we recommend following the specific care instructions on the inner garment tag. Generally, machine washing cold and tumble drying low or air drying is best for our cotton and linen pieces.
Can I change or cancel my order after it has been placed?
Once an order is placed, it is processed quickly to ensure fast delivery. We are unable to guarantee changes or cancellations, but please contact our customer service team immediately and we will do our best to assist you.